Shipping & Returns – Mogul Loading
At Mogul Loading, we’re committed to getting your gear to you quickly, safely, and hassle-free. Please review our shipping and return policies below for full details.
🚚 Shipping Policy
Processing Time
All orders are processed within 2–4 business days (excluding weekends and holidays). Once processed, you’ll receive a confirmation email with tracking information.
Shipping Time
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Standard Shipping (U.S.): 3–7 business days
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Express Shipping (U.S.): 1–3 business days
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International Shipping: 7–21 business days (depending on location and customs)
Please note that shipping times may vary slightly during high-volume periods, promotions, or holidays.
Shipping Costs
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Shipping costs are calculated at checkout based on location and selected shipping method.
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We occasionally offer free shipping promotions—subscribe to our newsletter to stay updated!
Tracking Your Order
Once your order has shipped, you’ll receive a tracking number via email. If you haven’t received it, please check your spam/junk folder or contact us at [your support email].
📦 Lost, Delayed, or Damaged Packages
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We are not responsible for lost or stolen packages marked as “Delivered” by the carrier.
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For delayed or missing shipments, please contact the shipping carrier first.
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If your order arrives damaged, please contact us within 72 hours with photos and your order number so we can resolve it quickly.
🔄 Returns Policy
We want you to love what you wear. If something’s not quite right, we offer returns within 14 days of delivery.
Eligibility for Return
Items must be:
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Unworn, unwashed, and in original condition
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With all tags attached
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Free from stains, odors, or damage
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In original packaging (if applicable)
Note: Final sale items, clearance, and promotional markdowns are not eligible for return or refund.
How to Request a Return
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Email us at [your support email] with your order number and reason for return.
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Our team will reply with instructions and the return address.
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Once we receive and inspect the item, we’ll issue your refund if approved.
Customers are responsible for return shipping unless the item is defective or incorrect.
Refunds
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Approved refunds will be processed back to the original payment method within 5–10 business days.
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Original shipping charges are non-refundable.
Exchanges
We do not offer direct exchanges. Please return the item for a refund and place a new order if you need a different size or color.
❗ Final Sale Items
All items marked as Final Sale or purchased at a discounted rate are not eligible for return, exchange, or refund.
💬 Still Need Help?
Reach out to our team at [your support email or contact form link]. We’re happy to assist with any questions regarding shipping, tracking, or returns.
